Appointment confirmation, built for behavioral health
An AI agent that finds why clients miss (transportation, work, child care) and rebooks them over SMS and voice. White-label, built for 42 CFR Part 2 programs.
Generic reminders weren’t built for how your clients miss
Behavioral health no-shows run two to five times higher than primary care. A “Reply Y to confirm” blast doesn’t close that gap. A client misses group because a ride fell through, a shift moved, or child care collapsed, not because they forgot. That’s why reminders aren’t confirmations.
Barriers, not forgetfulness
Transportation, work, and child care drive most BH no-shows. The agent asks why, then fixes it.
Group economics
One missed IOP day is $300–$600 per client. Across a cohort, weak attendance compounds fast.
Privacy constraints
Under 42 CFR Part 2, messages can’t reveal treatment context. Templates show only the practice name, never the diagnosis.
A potential no-show becomes a saved group session
in under 60 seconds
Real outreach, over SMS or voice. Not a one-way blast.
Identifies the practice. Never the treatment type.
Surfaces the actual barrier, then offers a path
Pine Recovery
Automated Message
Reschedules in seconds, not a callback queue
Slot updates land back in your EHR
Same conversation, over the phone. Clients who don’t reply to a text get a follow-up call from an AI voice agent that speaks naturally.
24/7
always-on outreach
<60s
avg. time to reschedule
0
apps to download
Built for the disclosure rules behavioral health lives under
Stricter defaults than general healthcare: per-practice numbers, white-label bodies, treatment-context-free templates.
HIPAA BAA
Signed before go-live. PHI encrypted in transit and at rest; access is least-privilege and audit-logged.
42 CFR Part 2-aware
Templates show only the practice name, never the diagnosis, program type, or anything that identifies SUD treatment.
Per-practice phone number
Each facility gets its own SMS and voice number, never shared. STOP/HELP scope, opt-outs, and audit trails stay with that practice.
Consent + quiet hours
Timezone-aware quiet hours by default. STOP/HELP honored on every channel. Consent persists across reschedules.
One recovered IOP day pays for the month
Cut no-shows 20% across a 60-client IOP at $400 a session, three times a week, and you recover well over five figures a month. The agent runs around the clock.
- 15–30% fewer no-shows within 30 days
- 10–15 hours/week saved on manual reminder calls
- Continuity of care from earlier intervention on at-risk clients
- Group rosters stay full enough to bill
Behavioral health no-shows typically run two to five times higher than primary care. The room for improvement is unusually large.
Built for BH programs where attendance moves the line
If missed appointments cost you money, hours, or outcomes, this is built for you.
IOP & PHP programs
One missed day is hundreds in billed revenue and a hole in the cohort.
SUD & addiction treatment
Where 42 CFR Part 2 sets the bar and a missed session carries real clinical risk.
Outpatient psych & therapy
High-volume schedules where the front desk shouldn’t spend all day on reminder calls.
Ready to bring your no-show rate down?
Send us your EHR and a sample appointment export. We’ll show you what the agent does on real data.