Turn Canvas Appointments Into Confirmed Visits
VisitConfirmed confirms every Canvas appointment over two‑way SMS and AI voice, so your staff stops chasing no‑shows. A lightweight Canvas SDK plugin feeds it your appointments.
Not a reminder.
A conversation.
One-way reminders get ignored. VisitConfirmed texts and calls each patient in your practice's name, answers what they ask, and confirms the visit.
- Two-way over SMS and AI voice
- Answers questions, day or night
- Escalates only what needs staff
Northside Family Health
Text message
Canvas Runs the Practice. VisitConfirmed Runs the Follow-Through.
Canvas gives care teams a FHIR-native EHR with a real plugin SDK. But appointment engagement still happens through manual calls, fragmented reminder tools, or one-way blasts patients ignore. We've written more about why appointment reminders aren't appointment confirmations and what it takes to close the loop.
- FHIR source of truth
- Patient and appointment data
- Charting and clinical workflows
- Outreach automation
- Two-way SMS confirmations
- AI voice fallback
- Answers patient questions
- Human escalation
From Booked to Confirmed, on Autopilot
Four steps from a Canvas appointment to a confirmed visit.
Canvas records an appointment
The VisitConfirmed plugin, installed in your Canvas instance, fires when an appointment is created or canceled.
VisitConfirmed reaches out automatically
VisitConfirmed texts and calls each patient in your practice's name to confirm the visit, retrying across channels until it gets an answer.
The conversation adapts in real time
The agent answers patient questions, handles a "can't make it," and knows when to stop. No answer? Retry. Needs a person? Escalate.
Your front desk stays in the loop
Routine confirmations resolve on their own. Only the exceptions reach your staff: a patient who needs to reschedule, or a question the agent can't answer.
SMS and voice work together. Patients who don't reply to a text get a follow-up phone call. The AI speaks naturally.
Built on the Canvas SDK
VisitConfirmed runs alongside Canvas, not in place of it. Canvas stays the source of truth; VisitConfirmed handles the outreach.
The plugin never sends patient PHI
The Canvas plugin forwards only resource IDs and scheduling metadata: no names, no contact details. VisitConfirmed reads the demographics it needs directly from the Canvas FHIR API over a scoped, credentialed connection.
Plugin fires on an appointment event → VisitConfirmed pulls demographics from the Canvas FHIR API → reaches the patient over SMS and voice
Install it straight into your Canvas instance with the Canvas CLI. No app-store review to wait on. The plugin is open source and MIT-licensed, and does one job: tell VisitConfirmed when an appointment changes.
One Plugin. The Iceberg Underneath Is Not.
Install one plugin. Get a full engagement engine underneath.
A small plugin in your Canvas instance that forwards appointment events to VisitConfirmed.
- AI voice conversations that handle real patient responses
- Retry logic across channels (SMS → voice → escalation)
- No-answer vs. wrong number vs. voicemail vs. partial confirmation
- Timezone-aware quiet hours and consent management
- Per-practice phone numbers and white-label patient messaging
What Your Team Gets
Higher Show Rates
AI-driven confirmations help recover visits that would otherwise become no-shows.
Less Manual Work
Free front-desk staff from repetitive reminder calls and routine follow-up.
Early Risk Detection
Identify patients who are unresponsive or likely to miss before the slot is lost.
PHI-Safe by Design
The plugin forwards IDs only. Patient demographics stay inside a scoped, credentialed FHIR connection under a BAA.
Fast to Install
A single open-source plugin installs into your Canvas instance. No app-store review, no in-house build.
Human-in-the-Loop
Automation handles routine work while your staff stays in control of exceptions.
Built for Practices Running on Canvas
If your practice runs on Canvas and missed appointments hurt revenue, utilization, or patient outcomes, VisitConfirmed is designed for you.
Primary & specialty clinics
Practices where a full schedule is the difference between a good day and a wasted one.
Virtual care & telehealth
Providers running high-volume video visits who need reliable attendance.
Operations teams
Where a missed visit means lost revenue, delayed care, or wasted capacity.
Make Canvas Appointments Stick
One plugin turns booked appointments into confirmed visits.