Book More Appointments. Reduce No‑Shows.
An AI agent that calls and texts your patients in your practice's name, gets them booked and confirmed, and writes every outcome straight back to your Tellescope calendar.
Not a reminder.
A conversation.
One-way reminders get ignored, and a patient who ignores a reminder is a slot you lose. VisitConfirmed texts each patient from your practice's own Tellescope number, calls the ones who go quiet, answers what they ask, and gets the visit on the books.
- Two-way over SMS and AI voice
- Answers questions, day or night
- Escalates only what needs staff
Northside Family Health
Text message
Tellescope Runs the Workflow. VisitConfirmed Runs the Follow-Through.
Tellescope gives care teams journeys, messaging, and a calendar in one place. But a journey can send a reminder; it cannot pick up the phone, answer a question at 9pm, or talk a wavering patient onto the schedule. That gap is where visits get lost. We've written more about why appointment reminders aren't appointment confirmations and what it takes to close the loop.
- Patient records and care journeys
- The calendar and appointment templates
- Your messaging number and inbox
- Two-way SMS confirmations
- AI voice, inbound and outbound
- Answers patient questions
- Reschedules against your calendar
- Status written back to the event
- Human escalation
From Journey to Filled Slot, on Autopilot
Four steps, and no one on your team touches a phone.
A journey hands off the appointment
Add a Send Webhook step to the journey that should start confirmations. You choose which patients are enrolled, so nobody is contacted by surprise.
The agent texts, then calls
Texts go out through your own Tellescope number in your practice's name, and land in the patient's Tellescope conversation as usual. Patients who do not reply get a call.
The conversation adapts in real time
The agent answers patient questions, handles a "can't make it," and knows when to stop. No answer? Retry. Needs a person? Escalate.
The calendar event updates itself
Confirmed, cancelled, or moved to a new time, the outcome is written straight back to the Tellescope calendar event. Your team reads status where it already works.
SMS and voice work together. Texts go out over your existing Tellescope number, with no carrier registration to wait on. AI voice runs on a dedicated line we provision, so patients can call in and be called back.
Connect With One API Key
VisitConfirmed runs alongside Tellescope, not in place of it. Tellescope stays the source of truth; VisitConfirmed handles the outreach.
You generate a key. We do the rest.
Create an API key in Tellescope under Settings, then hand it to VisitConfirmed. We register the webhook, create the journey that forwards patient replies, and turn on calendar write-back. There is nothing to install and no server to run.
A journey step hands off the appointment → VisitConfirmed holds the conversation over your Tellescope number → the outcome is written back to the calendar event
Optionally, VisitConfirmed can book reschedules against your Tellescope calendar, reading live availability from your own providers and templates rather than a separate schedule.
One Journey Step. The Iceberg Underneath Is Not.
Add one step to a journey. Get a full engagement engine underneath.
A Send Webhook step in the journey you already use to manage upcoming appointments.
- An agent that handles real patient replies, not keyword matching
- Retry cadence, then escalation when a person is needed
- Cancellations and reschedules flow both directions
- Timezone-aware quiet hours and consent management
- White-label messaging that never names VisitConfirmed
What Your Team Gets
A Fuller Schedule
Patients get booked who would have drifted, and show up who would have quietly disappeared.
Less Manual Work
Free front-desk staff from repetitive reminder calls and routine follow-up.
Live in Days, Not Weeks
Texting rides your existing number, so there is no carrier registration to wait on. Connect the key and start.
One Conversation Thread
Messages and replies stay in the patient's Tellescope conversation, so staff never switch tools to see what was said.
Covered by a BAA
VisitConfirmed signs a BAA with your practice, and every webhook we receive is signature-verified.
Human-in-the-Loop
Automation handles routine work while your staff stays in control of exceptions.
Built for Practices Running on Tellescope
If your practice runs on Tellescope and missed appointments hurt revenue, utilization, or patient outcomes, VisitConfirmed is designed for you.
Virtual-first clinics
Practices already running patient engagement through Tellescope journeys.
High-volume care teams
Where confirming tomorrow's schedule is a daily job nobody wants.
Operations teams
Where a missed visit means lost revenue, delayed care, or wasted capacity.
Stop Losing Visits You Already Won
One API key, and the agent starts working your schedule.