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Patient Reactivation

Bring patients back on the schedule

VisitConfirmed reminds patients when they’re due for care, wins back the ones who’ve drifted, and books them right in the thread.

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BAA available
Marketing texts only with opt-in
Your practice name, your own number
How it works

Last visit a year ago. Next visit Tuesday.

  1. 1

    It finds who’s due or gone quiet

    Patients past their recall interval or a no-visit window you set, from your EHR or our API.

  2. 2

    It reaches out as your practice

    Due-for-care reminders to patients who text with you; win-back only to those who opted in to marketing texts.

  3. 3

    It books them in the thread

    From your real openings. Questions it can’t answer go to your staff.

  4. 4

    It respects opt-outs and quiet hours

    STOP is honored on every text, and campaigns follow the cadence you set.

9:41
LF

Lakeview Family Practice

Text Message

Hi Jordan, this is Lakeview Family Practice. It’s been about a year since your last physical, so you’re due for your annual visit. Want me to find a time?
10:00 AM
Oh, yes please. Mornings are best
10:03 AM
Here are the next morning openings with Dr. Rivera: 1. Tue at 8:30 AM 2. Wed at 9:00 AM 3. Fri at 8:00 AM Reply with the number that works.
10:03 AM
1
10:04 AM
You’re booked for Tuesday at 8:30 AM. See you then!
10:04 AM
Text Message

Works with your stack

Visit history syncs in. Bookings write back.

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Priced per patient, not per seat

Each patient you reach out to is one conversation, booked or not. Starter is $49 a month with 50 included, then $1.00 each. See all plans.

One agent for the whole patient journey

The same agent books new patient leads, catches no-shows before they happen, and fills cancelled slots from your waitlist.

Fill your schedule with patients you already have

Tell us what you schedule in, and we’ll show you who’s due.

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Frequently Asked Questions

Due-for-care reminders go to patients who agreed to texts from your practice. Win-back campaigns go only to patients who also opted in to marketing texts, which is a separate consent. STOP is honored on every text.
Recall reminds a patient they’re due for care, like an annual visit or a follow-up. Win-back reaches patients who’ve drifted away with a reason to come back. Both book the visit in the same conversation.
You do. Set recall intervals by visit type, like a year for an annual physical, and how long without a visit before win-back starts.
No. Recall and win-back texts respect your quiet hours, 9 PM to 8 AM by default, in the patient’s time zone, or your practice’s when theirs isn’t known. A patient who replies at night still gets an answer.
For win-back, yes. Carriers treat it as marketing, so your practice’s texting registration has to include marketing. We set that up with you when you start.
No. Every message comes from your practice name and your own dedicated number. VisitConfirmed runs in the background.